Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, you must have a valid reason for the request, such as missing pieces, major box damage, or incorrect items. Please note, some of the pieces provided in the set may not look exactly like those in the instructions, but they are the closest match able to be manufactured and maintain the same fit, structure, and overall appearance in the build.

Please note that due to the nature of the product and clear advertising of contents, we cannot accept refunds on the sole basis of dissatisfaction. We will review all claims and do our best to work with you to reach an agreement.

To start a refund or any other order-related questions, you can contact us at ummahblocks@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ummahblocks@gmail.com.